According to the authors of the book, Significa, the world's champion complainer was a man named Ralph Charrell. Charrel received over $100,000 as a result of his systematic complaining. His smallest refund was of $6.95 and his largest was $25,000. Charrel spent time every day making phone call and writing letters of complaint. He even wrote two books, How to Get the Upper Hand and How I Turn Ordinary Complaints into Thousands of Dollars. While we all have the right to stand up for ourselves, would you want to be known as the "World's Champion Complainer"? Wouldn't it be better to be the "World's Champion Encourager"?