Duty of Striving After

Dick Walton, of the very successful company called Wal-Mart says, "It's terribly important for everyone to get involved. Our best ideas come from clerks and stock boys." Walton stories have become legends. According to The Wall Street Journal: "Mr. Walton couldn't sleep a few weeks back. He got up and bought four dozen donuts at an all night bakery. At 2:30 am, he took them to a distribution center and chatted for a while with workers from the shipping docks. As a result he discovered that two more shower stalls were needed at that location." Again, the astonishing point is not the story per sé: any small business person could relate a host of similar tales. The surprising news is that a top executive still exhibits such a bone-deep form of concern for his people in a $2 billion enterprise.

From "In Search of Excellence"